Refund policy

Refund Policy

At Newhill Deals, we aim to provide our customers with high-quality products and excellent service. However, we understand that there may be occasions where you need to return or exchange an item. This Refund Policy outlines your rights and the process for returns, refunds, and exchanges.

1. Returns Eligibility

You may return an item if it meets the following conditions:

  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • The return request is made within 30 days of receiving your order.
  • The item is not excluded from returns due to hygiene reasons (e.g., opened beauty or personal care products).

2. How to Initiate a Return

To start a return, please contact our customer service team via:

Please provide the following information:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Our team will guide you through the return process and provide you with a return address and instructions.

3. Return Shipping Costs

  • If the return is due to a fault with the product or an error on our part, we will cover the return shipping costs.
  • For other returns (e.g., change of mind), the customer is responsible for return shipping costs.

4. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria. Refunds will be processed as follows:

  • Refunds will be issued to your original payment method.
  • We aim to process refunds within 5-7 business days after receiving the returned item(s).
  • You will receive a confirmation email once your refund has been processed.

5. Exchanges

If you wish to exchange an item, please contact us to check the availability of the replacement product. Exchanges are subject to the same conditions as returns.

6. Non-Returnable Items

Certain items are non-returnable due to safety, hygiene, or other reasons. These include:

  • Opened beauty or personal care products.
  • Perishable goods (e.g., food and drink items).
  • Gift cards or vouchers.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you. To help us process your request, please provide:

  • Photos of the damaged or defective item.
  • Your order number.

8. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please:

  1. Check your bank account or payment method.
  2. Contact your payment provider, as processing times may vary.
  3. If you still have concerns, contact us at hello@newhilldeals.co.uk.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please reach out to our customer service team: