Refund policy

You can return most items within 30 days of receiving them, unused and in their original packaging. Exclusions apply and are listed below. You also have a 14-day right to cancel under the Consumer Contracts Regulations 2013.

Refund Policy

Newhill Deals is a trading name of Homeslates Ltd, a company registered in England & Wales (Company Number: 12596826). VAT Registration Number: GB356626673. Registered Address: Unit 4 Darton Business Park, Barnsley Road, Darton, Barnsley, South Yorkshire, S75 5QX

At Newhill Deals, we aim to provide our customers with high-quality products and excellent service. However, we understand that there may be occasions where you need to return or exchange an item. This Refund Policy outlines your rights and the process for returns, refunds, and exchanges.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. Under this legislation, you have the right to return goods that are faulty, not as described, or not fit for purpose. These rights apply in addition to the returns policy outlined below.

1. Returns Eligibility

Under our own 30-day returns policy, which is in addition to your legal rights, you may return an item if it meets the following conditions:

  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • The return request is made within 30 days of receiving your order.
  • The item is not excluded from returns due to hygiene reasons (e.g., unsealed beauty or personal care products).

Under the Consumer Contracts Regulations 2013, you also have a 14-day cooling-off period from the date you receive your goods, during which you may cancel your order for any reason. This 14-day right is set by law; the 30-day period above is our own additional policy for change-of-mind returns. If you cancel within the 14 days, the conditions above do not apply, apart from the exclusions in section 6, and you then have a further 14 days to send the goods back. Opening or handling an item to inspect it, as you would in a shop, does not remove your right to cancel; we may reduce your refund only to reflect any loss in value caused by handling beyond that.

2. How to Initiate a Return

To start a return, please contact our customer service team via:

Please provide the following information:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Our team will guide you through the return process and provide you with a return address and instructions. We aim to respond to all return requests within 2 business days.

3. Return Shipping Costs

  • If the return is due to a fault with the product, an error on our part, or the item is not as described, we will cover the return shipping costs.
  • For other returns (e.g., change of mind), the customer is responsible for return shipping costs.
  • If you are exercising your 14-day cooling-off right, return shipping costs are the responsibility of the customer unless the item is faulty, not as described or sent to you in error.

4. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria (for a cancellation within the 14-day cooling-off period, we check only for handling beyond what was needed to inspect them). Refunds will be processed as follows:

  • Refunds will be issued to your original payment method.
  • We aim to process refunds within 5–7 business days after receiving the returned item(s).
  • For cancellations under the 14-day cooling-off period, refunds include the original standard delivery charge if you cancel the whole order, and will be issued within 14 days of receiving the returned goods, or of receiving evidence that you have sent them back, whichever is sooner. If you cancel only part of an order, the delivery charge is not refunded, unless the items you keep would have cost less to deliver on their own.
  • You will receive a confirmation email once your refund has been processed.

5. Exchanges

If you wish to exchange an item, please contact us to check the availability of the replacement product. Exchanges are subject to the same conditions as returns. If the replacement item differs in price, we will either refund the difference or request additional payment before dispatching.

6. Non-Returnable Items

Certain items are non-returnable due to safety, hygiene, or other reasons. These include:

  • Sealed health, hygiene and personal care products (including beauty products) that have been unsealed after delivery.
  • Gift cards or vouchers.
  • Items that have been personalised or made to your specification.

This does not affect your statutory rights in the event that such items are faulty or not as described.

7. Damaged or Defective Items

If you receive a damaged or defective item, please tell us as soon as you can, ideally within 7 days of receiving your order, so we can put it right quickly. This does not affect your statutory rights. We will arrange for a replacement or full refund at no additional cost to you. To help us process your request, please provide:

  • Photos of the damaged or defective item.
  • Your order number.

Under the Consumer Rights Act 2015, within 30 days of delivery you can reject faulty goods for a full refund. After that, you can ask for a repair or replacement, and if that fails, a price reduction or a final refund. A fault that appears within 6 months is presumed to have been there at delivery.

8. Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please:

  1. Check your bank account or payment method.
  2. Contact your payment provider, as processing times may vary.
  3. If you still have concerns, contact us at hello@newhilldeals.co.uk.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please reach out to our customer service team:

  • Email: hello@newhilldeals.co.uk
  • Phone: 01924 763439
  • Business Hours: Monday to Friday, 10am – 4pm
  • Newhill Deals, Unit 4 Darton Business Park, Barnsley Road, Darton, Barnsley, South Yorkshire, S75 5QX

Newhill Deals is a trading name of Homeslates Ltd (Company Number: 12596826).