Refund policy

Refund Policy

Newhill Deals is a trading name of Homeslates Ltd, a company registered in England & Wales (Company Number: 12596826). VAT Registration Number: GB356626673. Registered Address: Unit 4 Darton Business Park, Barnsley Road, Darton, S75 5QX, United Kingdom.

At Newhill Deals, we aim to provide our customers with high-quality products and excellent service. However, we understand that there may be occasions where you need to return or exchange an item. This Refund Policy outlines your rights and the process for returns, refunds, and exchanges.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. Under this legislation, you have the right to return goods that are faulty, not as described, or not fit for purpose. These rights apply in addition to the returns policy outlined below.

1. Returns Eligibility

You may return an item if it meets the following conditions:

  • The item is unused, in its original packaging, and in the same condition as when you received it.
  • The return request is made within 30 days of receiving your order.
  • The item is not excluded from returns due to hygiene reasons (e.g., opened beauty or personal care products).

Under the Consumer Contracts Regulations 2013, you also have a 14-day cooling-off period from the date you receive your goods, during which you may cancel your order for any reason.

2. How to Initiate a Return

To start a return, please contact our customer service team via:

Please provide the following information:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Our team will guide you through the return process and provide you with a return address and instructions. We aim to respond to all return requests within 2 business days.

3. Return Shipping Costs

  • If the return is due to a fault with the product, an error on our part, or the item is not as described, we will cover the return shipping costs.
  • For other returns (e.g., change of mind), the customer is responsible for return shipping costs.
  • If you are exercising your 14-day cooling-off right, return shipping costs are the responsibility of the customer unless the item is faulty.

4. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet the eligibility criteria. Refunds will be processed as follows:

  • Refunds will be issued to your original payment method.
  • We aim to process refunds within 5–7 business days after receiving the returned item(s).
  • For cancellations under the 14-day cooling-off period, refunds will be issued within 14 days of receiving the returned goods.
  • You will receive a confirmation email once your refund has been processed.

5. Exchanges

If you wish to exchange an item, please contact us to check the availability of the replacement product. Exchanges are subject to the same conditions as returns. If the replacement item differs in price, we will either refund the difference or request additional payment before dispatching.

6. Non-Returnable Items

Certain items are non-returnable due to safety, hygiene, or other reasons. These include:

  • Opened beauty or personal care products.
  • Perishable goods (e.g., food and drink items).
  • Gift cards or vouchers.
  • Items that have been personalised or made to your specification.

This does not affect your statutory rights in the event that such items are faulty or not as described.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will arrange for a replacement or full refund at no additional cost to you. To help us process your request, please provide:

  • Photos of the damaged or defective item.
  • Your order number.

Under the Consumer Rights Act 2015, if goods are faulty at the time of delivery, you have up to 30 days to receive a full refund. Between 30 days and 6 months, we must be given the opportunity to repair or replace the goods before a refund is issued.

8. Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please:

  1. Check your bank account or payment method.
  2. Contact your payment provider, as processing times may vary.
  3. If you still have concerns, contact us at hello@newhilldeals.co.uk.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please reach out to our customer service team:

  • Email: hello@newhilldeals.co.uk
  • Phone: 01924 763439
  • Business Hours: Monday to Friday, 10am – 4pm
  • Newhill Deals, Unit 4 Darton Business Park, Barnsley Road, Darton, S75 5QX, United Kingdom

Newhill Deals is a trading name of Homeslates Ltd (Company Number: 12596826).