FAQs

Free UK delivery on orders of £20 or more after any discount, and £3.99 under £20. Order before 1pm Monday to Friday and your parcel leaves our Barnsley warehouse the same working day, then usually takes 1 to 2 working days to reach you. Deliveries are to England, Scotland, Wales and the surrounding isles. Read the delivery policy.

We use next-day services only: Royal Mail or Evri for small parcels, and UPS for oversized parcels. Delivery usually takes 1 to 2 working days from dispatch. These times are the carriers' estimates, not a guarantee, and working days are Monday to Friday, excluding UK bank holidays. Read the delivery policy.

Order before 1pm Monday to Friday and we dispatch it the same working day. Orders placed after 1pm, at the weekend or on a bank holiday are dispatched the next working day. Read the delivery policy.

No. We deliver to England, Scotland, Wales and the surrounding isles, and we do not ship outside the United Kingdom at the moment. Read the delivery policy.

Yes. You have 30 days from receiving your order to return most items, unused and in their original packaging (exclusions apply), and a 14-day cooling-off right to cancel under the Consumer Contracts Regulations 2013. We pay the return postage when an item is faulty, wrong or not as described. We aim to refund you within 5 to 7 business days of receiving your return, to your original payment method. If you cancel under the 14-day cooling-off right, we refund the item, and the standard delivery charge if you cancel the whole order, within 14 days of receiving it back, or of evidence that you have sent it, whichever is sooner. Read the returns policy.

Please tell us as soon as you can, ideally within 7 days of receiving it, with photos of the item and your order number, and we will arrange a replacement or a full refund at no extra cost to you. Your rights under the Consumer Rights Act 2015 apply as well: you can reject faulty goods for a full refund within 30 days of delivery, and after that you can ask us for a repair or a replacement, and if that fails, a price reduction or a final refund. Read the returns policy.

For hygiene, safety and other reasons we cannot take back sealed health, hygiene or personal care products once they have been unsealed, gift cards or vouchers, or items personalised or made to your specification. This does not affect your statutory rights if any of these arrives faulty or not as described. Read the returns policy.

Call us on 01924 763439, Monday to Friday 10am to 4pm, or send us a message with your order number, the items you want to return and the reason. We will send you a return address and instructions, and we aim to reply to every return request within 2 business days. Read the returns policy or contact us.

We do when the item is faulty, wrong or not as described. For any other return, including a change of mind or a cancellation in the 14-day cooling-off period, the return postage is yours to pay. Read the returns policy.

We aim to refund you within 5 to 7 business days of receiving your return, to your original payment method. If you cancel under the 14-day cooling-off right, we refund the item, and the standard delivery charge if you cancel the whole order, within 14 days of receiving it back, or of evidence that you have sent it, whichever is sooner. We email you when the refund has been processed. Read the returns policy.

Call 01924 763439, Monday to Friday 10am to 4pm, or send us a message and we will come back to you. We are Homeslates Ltd, Unit 4 Darton Business Park, Barnsley Road, Darton, Barnsley S75 5QX. Contact us.

Yes. Every price on our website includes VAT. Delivery is free on orders of £20 or more after any discount, and £3.99 on orders under £20. Read the delivery policy.

We email you when your order is dispatched. Your orders are in your account at any time, with tracking where the courier provides it. Go to my account.

Everything we sell is genuine UK stock, picked and packed by us at our own warehouse in Barnsley. It is new unless the listing says otherwise, and we do not sell grey imports, refurbished or open-box stock without saying so in plain words on the listing. Read our genuine stock promise.

We work to show the colours and images of our products as accurately as we can, but we cannot promise that your screen shows every colour exactly as it is. If an item arrives not as described, you can return it and we pay the postage. Read our terms of service.

From our own warehouse at Unit 4 Darton Business Park, Barnsley Road, Darton, Barnsley S75 5QX, where we pick and pack every order ourselves. See our warehouse.